24/7 Customer Support
Find out more about what ‘customer support’ signifies in the hosting community and about the different support forms.
The customer support that you can get from your cloud website hosting company is very important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with an active account. Prompt and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine website hosting provider not from a reseller. If you get a hosting account through a company that does not own its servers and it can't access them immediately, it's likely that you'll wait for a couple of days in order to get a reply to any query, which means that your web sites may stay offline for quite a while. In contrast, a provider which offers various ways of communication and has a technical support staff that is available at any time will assist you to right away and help you minimize or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
All of our Linux cloud website hosting plans
come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting services well before you make an order or you're an existing customer and you have any kind of question or a problem, you're able to contact us any time, including holidays and weekends. We have numerous channels to get in touch with us - several telephone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any troubles that require additional time to analyze and fix. Unlike a number of other website hosting suppliers, our trouble tickets come with a warranted maximum reply time of only one hour, therefore whatever the trouble is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive quick assistance, particularly if your website is not functioning properly for some reason. Our semi-dedicated servers
feature 24/7 customer and tech support, therefore if anything happens, you will be able to use a number of ways to get in touch with us - phone line with a few local numbers around the globe, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and common issues, so in case you do not have an account yet, for example, you're able to find additional info regarding our solutions, or we will help you with simpler tech issues. The next two options are for solely tech matters or everything which is more time-consuming because it is more convenient to track the conversation between you and our support crew. The guaranteed maximum answer time for them is only an hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day in order to get support as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or fordifferent issues and / or questions about the pre-installed software the server is equipped with. In case you haven't ordered a VPS server
plan yet, you can learn much more about our solutions by giving us a phone call or via the live chat service. For more technical issues, you are able to send an e-mail message or open a ticket through your billing Control Panel and you will receive support within less than 1 hour regardless of the time of the day, even on weekends and holidays. The actual response time generally doesn't extend past 30 minutes. In case you'd like to have assistance for third-party software, you're able to take advantage of the Managed Services upgrade which you can add to each VPS plan and our admins will assist you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we provide include 24/7 support through different means of communication and with a one-hour max answer time guarantee. If you want to find out more about the plans or you have various general or billing questions, you're able to call one of the local numbers that we have around the world or you could use our live chat service and consult with a live representative. For strictly technical problems which require assistance from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to keep track of a specific matter. The answer time for them rarely exceeds half an hour, so that you can forget about waiting for an entire day to receive help. Our support service is available for all the server-related issues, which includes the pre-installed software. In the event that you'd like to receive assistance for third-party apps, you may consider ordering the Managed Services upgrade that we offer for all the packages.