There are different ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a support ticket system. It’s the easiest form of communication for a variety of reasons. If no client care team member is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always be received. In addition, you can copy ‘n’ paste extensive bits of info without having to worry about typing mistakes, and if a given issue requires more time to be fixed or a number of replies must be exchanged, all the info will be in one and the same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to instructions, you’ll need to use no less than 2 different admin dashboards and this number can rise if you want to manage multiple domain names. Also, lots of hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.
