In case you’re a site owner, a problem can always surface and it doesn’t automatically need to be associated with the hosting service itself. For instance, something can go wrong when you update an application or some critical data may be modified or deleted unintentionally. Irrespective of what the nature of the problem may be, you will need to get in touch with the respective client support team and ask them to recover a backup or to help you deal with the problem that you’re confronting. How promptly they will do that will predetermine the length of time that your websites will be inaccessible. For some sites like community web portals or Internet shops, a repetitive inaccessibility too often means losing clients and cash. That being said, it is important for you to use the services of a company that provides not only a very good tech support service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using any of our Linux cloud website hosting plans
and you have a query or experience a certain predicament, you can touch base with us 24/7 by posting a trouble ticket or by sending an email and we’ll make certain that you get a response in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whilst if there is something that you need to do on your end, we’ll provide you with all the needed details – what possible solutions to try, what settings to check, etc. Normally, you’ll get a response within maximum 30 minutes, which implies that waiting for hours or even for more than a day to obtain support is something unthinkable. Our sixty-minute reply time guarantee applies to any inquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer care team members are available at all times and they’ll answer any ticket that you post through the hosting Control Panel within maximum 1 hour. The response time is guaranteed regardless of whether you’ve got a general enquiry concerning your semi-dedicated server
or you experience a certain challenge and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we will be there to assist you, as we are available day and night to deal with any general, technical or billing issue. In case you get in touch with us about anything that’s within our capabilities, we’ll sort it out before we reply to you, which goes to say that you won’t have to wait for hours or days while the problem lasts. If there is something that you need to do on your end, we will give you the necessary details – what possible solutions to try, what steps to take, etc.