What does ?phone support? imply in the world of Internet hosting?
In the event that you have ever had a cloud website hosting account before or you have dealt with any other online service, you are probably aware from your own experience that for many things it is better to consult with a live person on the phone than to exchange tickets or e-mail messages. If you'd like to learn more about a particular service before you decide to order it or when something small-scale should be made, for example, it is much easier and faster to do it real-time. If you can talk with representatives by phone, it's also very likely that you are working with a real hosting supplier, not a reseller. The level of support that you can get on the telephone may differ between different companies - from common issues to dedicated tech support. Generally most of the providers supply pre-sales assistance and 1st level phone support, while more complicated technical issues are handled through email and tickets.
Phone Support in Cloud Website Hosting
In case you choose to get one of our Linux cloud website hosting plans
, you will be able to speak with our customer support team over the telephone for 14 hours per day. We can help you select the proper plan for your websites because we believe that it is better to discuss this kind of matters with a live person. If you already own an account, we can assist you with your sales/billing questions as well as general issues, even with some tech situations which don't require a long time or escalation to a system administrator because it is more appropriate to open a support ticket for time-consuming troubles and have the entire communication in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
plans that we offer include real-time phone support for 14 hours a day. In case you're not sure which package is suitable for your web sites, you would like to learn more about a package's specs or you need any other information about our services, you are able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. If you already own an account, you will be able to get in touch with us about general and sales issues, although we're often able to assist with numerous tech issues as well. For strictly tech difficulties you need to use our in-built ticketing system where the correspondence between you and our tech support team will be in one place, which is the best option when your trouble can take more time to be taken care of or it needs to be escalated to our sysadmins.