Customer Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 1–hour response guarantee for any ticket or email that you submit to our customer service staff. We’ll speedily reply to all general questions and forward right away the case to our server administrators if any further assistance is required. If you order the Optional Admin Services package, we’ll execute any of the included server administration tasks at a time that has been agreed upon preliminary.
An Excellent Customer Support Service
Our tech support staff will be online for you 24x7 should you require assistance with the Control Panel or with any of the apps that we preinstall on your behalf on the server. And if you require assistance tackling the day–to–day admin tasks on your dedicated hosting server, you can examine our Optional Admin Services package, that includes data backup hard disk drive storage space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
We have equipped the Control Panel with a fully detailed knowledge base, which includes exhaustive explanations of its features and functions. Besides, we have made detailed video tutorials that will further reveal to you how to perform a certain operation or solve a commonly encountered issue. All the help articles and the video tutorials are readily reachable from every section of the Control Panel via the Help and Videos buttons in the upper right corner.